Size does not fit
Additional transport and reprocessing required

medium impact

Quality does not meet expectations
Item can usually be resold

low impact

Wrong item delivered
Our mistake – minimal additional impact

low impact

I don’t like it / I changed my mind
Avoidable transport and resource use

high impact

Ordered too large
Wrong size choice causes extra logistics

high impact

Ordered twice
Unnecessary production and logistics

high impact

Item damaged
Transport/packaging damage

low impact